Refund Policy

Draft skeleton — not reviewed by a lawyer. Have this reviewed by qualified legal counsel before launch, and make sure it matches your Terms of Service and what the code actually does. Bracketed items need your input.

1. Trading outcomes are not refundable

Trades settle at live market prices. Profits and losses from your own trading are final and are not refundable. Bitway FX Markets does not reimburse trading losses.

2. Deposits

Deposits credited to your balance are your funds and can be withdrawn (subject to the withdrawal process and any applicable fees), minus any amounts used in trades or fees. We do not "refund" a deposit separately from the normal withdrawal flow.

3. Withdrawals

Withdrawal requests are reviewed before release and a flat network/processing fee may apply. If a withdrawal is rejected during review, the requested amount (including the fee) is returned to your account balance. See the Risk Disclaimer for timing and discretion.

4. AlgoBot subscription

The AlgoBot subscription is billed per 30-day period from your AlgoBot balance. Cancelling stops future renewals but the current paid period is non-refundable. [Confirm whether any pro-rata exceptions apply.]

5. Erroneous or duplicate charges

If you believe you were charged in error (for example a duplicate subscription charge), contact support with details and we will investigate and correct genuine errors. [Insert the window and process for raising a billing dispute.]

6. Contact

For refund or billing questions, contact support@bitwayfxmarkets.com.

See also our Terms of Service and Privacy Policy.